Frequently Asked Questions


How do I know what size to select?

The simplest way to figure out what sizing you are is by ordering the sixing kit here. 

Our sizing kit includes one of each nail size to fit. Select the shape and length you are interested in and mark down your preferred sizes for future orders. If you are interested in more than one shape/length, then we suggest purchasing a sizing kit for each style as the nail shape and length will have slight variances and may fit differently. Alternatively, you can also measure your nails to find your sizes according to our nail size chart. Purchasing a full set is also a great option to try all sizes without buying a sizing kit.

 

How do I measure my nails to find my size?

  • Place a flexible measuring tape (in millimeters) over widest part of the nail bed and measure from edge to edge for each nail.
  • For best fit, compare your sizes to our sizing chart to the specific nail shape and length. Then select from the standard sizes that best match for your future orders. If your nails don’t match the standard sizes, don't worry - simply select "custom" and write your preferred sizes in the notes at checkout.
  • Please note sizing may have slight discrepancies depending on nail shape and length.
  • If you are between sizes, it’s best to order a size up as you can always file the nail down to size for a better fit.
  • For designs that include nails with crystals on the whole nail, we suggest that you go up in one size; the resin used to glue the crystals on the nail makes it more rigid with less flex to the nail and therefore fits tighter.
  • Stiletto Sculpted Long and Oval nail shapes fit narrow so we suggest that you go up a size when ordering Pre Sets.
  • Sculpted shapes has a deeper curve and sit higher on the nail, making them not as comfortable on very flat nail beds when applied.
  • Square shapes fit wider so we suggest that you go down a size when ordering Pre Sets.

 

What comes with my order of nails?

- Each orders comes with instructions for application and a Nail Prep Kit, which includes 1x mini nail file, 1x alcohol wipe, 1x nail buffer block, 1x cuticle stick, 1x 2g nail glue, 1x adhesive nail tab sheet (24 tabs/sheet).

- Each order is shipped in a protected bubble mailer and nail set comes packaged in a jewelry display box, and multiple sets will be packaged in a larger sized box in order to offer you the lowest costs for shipping.  Additional charge of $2.50/box will be added if requests for each nail set is to be individually packaged. Please note this at checkout.

 

How do I apply my nails?

For best results, press on nails should be applied on clean, natural nails. Proper prep of nails before application will ensure long lasting wear. Make sure there is no oil residue or moisture prior to applying press on nails.

  1. Using cuticle stick, gently push back nail cuticle.

  2. File and shape nails should you require.

  3. Gently file nail surface using the buffer block to create grit for better adhesion.

  4. Use alcohol wipe to clean nail surface.

  5. Apply nail glue or nail adhesive tabs to press on nails.

  6. Attach press on nails to own nails, hold for 30 seconds using gentle and even pressure. Make sure there are no air bubbles or gaps.         

 

Can I reuse the press on nails?

Nails can be reused if the adhesive tabs are used.  For users who use liquid glue, it is suggested to purchase an inexpensive electronic file to remove glue residue to reuse nails. DO NOT use acetone on nails if you plan on reusing nails as it will melt the plastic.

 

How long will the nails stay on?

Wear will be dependent on prep, care and activity level.  Nail length and roughness of activities will have an impact of longevity of wear. Adhesive tabs are best for temporary wear, and can last from 1-5 days. Liquid nail glue can last up to 3 weeks.

 

What is the difference between a Full Set, Pre Set, and a Made To Measure set?

Full Set contains 20 nails with two nails in each size. Ideal for those who are unsure of their sizes or prefer to have additional nails to use. Nails will be made up of core designs along with complementing colors and enhancements.

Pre Set contains 10 nails in the most common sizes, ranging from extra small nails to large.

Made To Measure are created based on your individual nail size measurements. Sizing can be added in notes at checkout.

 

Can I make changes to designs?

All our Made to Measure sets are custom made so we can accommodate changes for different colors or minor design requests at no extra charge.  For more intricate designs or additional jewels added, pricing will reflect new changes. Please message us to discuss before placing order.

 

Do you do custom designed sets?

Yes we offer custom designs. If you have a concept in mind, feel free to reach out to discuss your ideas and we will give you a quote based on designs and if the requests can be created. We reserve the right to decline requests.

 

Will my nails look exactly like the pictures?

We do our best that your ordered set is exactly like the pictured set. However due to the handmade nature of the nails, there may be very slight variations in the design. We do our best to photograph and display our products as accurately as possible but please note that slight variations in color may occur due to different monitors and screen settings.  If there is any instance in which particular charms or gems may no longer be available, we will let you know prior to starting your nails and offer alternatives.

 

Do you offer exchanges, returns or cancellations?

We accept cancellations within 24 hours of purchase, at which time, a full refund will be given.

Unfortunately, due to the handmade nature of our products and for hygienic reasons, we are unable to offer any exchanges, returns or refunds past the 24-hour mark.  All sales are final.  Should there be a rare instance where our product is delivered in a damaged state, please message us at info@nailstylingxannie.com within three days with photo or video proof and we will do our best to fix the issue.

 

How long will it take to get my nails?

Ready To Ship sets will be processed within 3-5 business days.  All Made to Measure Sets and Custom Sets are hand made to order, and can take between 2-4 weeks based on demand.  Please note that production time does not include processing and shipping times.
If your order combines Ready to Ship sets along with Made to Measure Sets or Custom Creation Sets, your shipment will be shipped all together under the same production and processing timeframe as the Made to Measure Sets or Custom Creation Sets.
We do our best to create your nails as soon as possible but please understand our production and processing times is an estimation and are not guaranteed as we are a solo creator.

We reserve the right to cancel orders or refuse service to anyone for any reason at any time.

 

Shipping

We ship worldwide! Shipping rates vary based on orders and include tracking number. The below shipping time are estimates, and not guaranteed.   Please note that production time for orders is currently between 2-4 weeks, in addition to delivery times. Also due to Covid-19, you may face an additional delay with shipping which is out of our control.

 

Canada:

2-8 business days. FREE shipping available for orders $75USD and up. Use code USCANSHIP at checkout. 

Free local pickup can be arranged in Toronto at our downtown studio. Use code LOCAL at checkout and we will contact you to confirm a pre-arranged date and time when your order is ready for pickup.

 

United States:

5-10 business days. FREE shipping available for orders $75USD and up. Use code USCANSHIP at checkout.

 

Internationally:

7-25 business days. FREE shipping available for orders $115USD and up. Use code INTSHIP at checkout.

 

  • The above shipping rates do not include any additional custom/duty fees that may occur, and buyer is responsible for all charges. 
  • Please ensure you have the correct mailing address as once we mail out your package, we are no longer responsible for delivery.  Costs for the re-shipping of any packages will be at the cost of buyers.
  • Please understand we are not responsible for shipping delays or lost packages once package is sent.  All packages include tracking numbers and should you have any shipping issues, please contact your local post office with the tracking number.
  • Any undeliverable or returned packages will not be refunded and if packages need to be reshipped, the buyer is responsible for paying for new postage.

 

*** By placing an order with us, buyer acknowledges and accepts all terms and conditions stated above. ***